MT
Mpho T

1 reviews | Active since Sept 2016

05 Sept 2016, 09:44

ADT Security *****ing from Me

<p>In April i met with an ADT Sales person where we he explained how their Alarm System works. We then completed the paperwork and he promised to get the installation within 10 days. This never happened and i choose to subscribe with another security company. I then emailed ADT Security company to tell them am no longer interested in the alarm system and yes it was never installed. 3 months later i debit order for R347.70 went off my account. I went to the bank to reverse the debit and i then called their offices on the 13/07/2016 to lay a complain. The agent advised me to email a cancellation letter of which i did.</p> <p> </p> <p>On the 1/08/2016 ADT again debited my account and the debit order returned unpaid, the bank then Charged me an amount of R115 for the return debit. I again emailed them to stop debit my account. And now again on the 02/09/2016 they again debit my account and the debit order came back unpaid and another R115 was charged to my account.</p> <p> </p> <p>I dont know what to do anymore, In essence ADT Security stole a total of R1 273.10 from me of which they didnt succeed with the R1043.10 (Unpaid premiums). I need you guys to refund a total of R230 to my bank account and them write an apology letter. Ref/Policy number THA00724</p>

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Replies (1)
Adt Security
Adt Security's reply05 Sept 2016, 12:00
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services

Best regards,