BS
Braam S
1 reviews | Active since May 2022
20 Aug 2026, 09:44
ADT security skarks
Bad service delivery te cancel service debit orders keep running after 11 months notice
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Replies (3)BS
Dear ADT Management,
I am writing to formally lodge a complaint regarding my ADT security service and the continued debit orders being deducted from my bank account despite my cancellation of the service.
I initially signed up with ADT when we were still occupying the premises. At the time, I was offered three months free, and the intention was to have the premises properly secured with the ADT alarm system, armed response, fencing and panic button.
Unfortunately, from the beginning, the service was not functioning as it should. The alarm, armed response, electric fencing and panic button were not working properly, despite numerous attempts to have these issues resolved.
I contacted ADT on numerous occasions and personally spoke to management regarding these problems. Despite repeatedly raising the matter, the problems were not satisfactorily resolved.
We subsequently moved out of the premises and I cancelled the ADT service because we were no longer occupying the property.
What is extremely concerning is that 11 months later, ADT is still deducting a debit order from my bank account every month, despite the service having been cancelled.
I have made numerous attempts to resolve this matter directly with ADT and have spoken to management, yet the debit orders have continued.
This is completely unacceptable. I should not have to repeatedly contact a company for almost a year to stop debit orders for a service that has been cancelled, particularly when the service itself was not functioning properly in the first place.
I therefore require ADT to:
Immediately stop all further debit orders against my bank account.
Provide me with a full statement of all amounts deducted from my account since the cancellation of the service.
Refund all amounts that were incorrectly deducted after the cancellation date.
Provide written confirmation that my account has been fully cancelled and closed, with no further amounts owing.
Investigate why my cancellation was not processed correctly despite my numerous communications with ADT and management.
Provide me with a written explanation as to why debit orders have continued for approximately 11 months after cancellation.
I have tried to resolve this matter directly and reasonably with ADT, but after numerous conversations and repeated assurances, the problem remains unresolved.
I am now bringing this complaint publicly through HelloPeter because the normal channels have failed to resolve the matter.
I expect ADT to take this complaint seriously and provide a written response and resolution without further unnecessary delays.
I reserve all my rights regarding the recovery of any amounts incorrectly deducted from my bank account.
I look forward to ADT's urgent response.
Kind regards,
Braam Senekal
Braam S's updateReviewer Update
20 Aug 2026, 10:04Dear ADT Management,
I am writing to formally lodge a complaint regarding my ADT security service and the continued debit orders being deducted from my bank account despite my cancellation of the service.
I initially signed up with ADT when we were still occupying the premises. At the time, I was offered three months free, and the intention was to have the premises properly secured with the ADT alarm system, armed response, fencing and panic button.
Unfortunately, from the beginning, the service was not functioning as it should. The alarm, armed response, electric fencing and panic button were not working properly, despite numerous attempts to have these issues resolved.
I contacted ADT on numerous occasions and personally spoke to management regarding these problems. Despite repeatedly raising the matter, the problems were not satisfactorily resolved.
We subsequently moved out of the premises and I cancelled the ADT service because we were no longer occupying the property.
What is extremely concerning is that 11 months later, ADT is still deducting a debit order from my bank account every month, despite the service having been cancelled.
I have made numerous attempts to resolve this matter directly with ADT and have spoken to management, yet the debit orders have continued.
This is completely unacceptable. I should not have to repeatedly contact a company for almost a year to stop debit orders for a service that has been cancelled, particularly when the service itself was not functioning properly in the first place.
I therefore require ADT to:
Immediately stop all further debit orders against my bank account.
Provide me with a full statement of all amounts deducted from my account since the cancellation of the service.
Refund all amounts that were incorrectly deducted after the cancellation date.
Provide written confirmation that my account has been fully cancelled and closed, with no further amounts owing.
Investigate why my cancellation was not processed correctly despite my numerous communications with ADT and management.
Provide me with a written explanation as to why debit orders have continued for approximately 11 months after cancellation.
I have tried to resolve this matter directly and reasonably with ADT, but after numerous conversations and repeated assurances, the problem remains unresolved.
I am now bringing this complaint publicly through HelloPeter because the normal channels have failed to resolve the matter.
I expect ADT to take this complaint seriously and provide a written response and resolution without further unnecessary delays.
I reserve all my rights regarding the recovery of any amounts incorrectly deducted from my bank account.
I look forward to ADT's urgent response.
Kind regards,
Braam Senekal
BS
Braam S's update20 Aug 2026, 10:04
Reviewer Update
Dear ADT Management,
I am writing to formally lodge a complaint regarding my ADT security service and the continued debit orders being deducted from my bank account despite my cancellation of the service.
I initially signed up with ADT when we were still occupying the premises. At the time, I was offered three months free, and the intention was to have the premises properly secured with the ADT alarm system, armed response, fencing and panic button.
Unfortunately, from the beginning, the service was not functioning as it should. The alarm, armed response, electric fencing and panic button were not working properly, despite numerous attempts to have these issues resolved.
I contacted ADT on numerous occasions and personally spoke to management regarding these problems. Despite repeatedly raising the matter, the problems were not satisfactorily resolved.
We subsequently moved out of the premises and I cancelled the ADT service because we were no longer occupying the property.
What is extremely concerning is that 11 months later, ADT is still deducting a debit order from my bank account every month, despite the service having been cancelled.
I have made numerous attempts to resolve this matter directly with ADT and have spoken to management, yet the debit orders have continued.
This is completely unacceptable. I should not have to repeatedly contact a company for almost a year to stop debit orders for a service that has been cancelled, particularly when the service itself was not functioning properly in the first place.
I therefore require ADT to:
Immediately stop all further debit orders against my bank account.
Provide me with a full statement of all amounts deducted from my account since the cancellation of the service.
Refund all amounts that were incorrectly deducted after the cancellation date.
Provide written confirmation that my account has been fully cancelled and closed, with no further amounts owing.
Investigate why my cancellation was not processed correctly despite my numerous communications with ADT and management.
Provide me with a written explanation as to why debit orders have continued for approximately 11 months after cancellation.
I have tried to resolve this matter directly and reasonably with ADT, but after numerous conversations and repeated assurances, the problem remains unresolved.
I am now bringing this complaint publicly through HelloPeter because the normal channels have failed to resolve the matter.
I expect ADT to take this complaint seriously and provide a written response and resolution without further unnecessary delays.
I reserve all my rights regarding the recovery of any amounts incorrectly deducted from my bank account.
I look forward to ADT's urgent response.
Kind regards,
Braam Senekal
Adt Security's replyOfficial
24 Aug 2026, 10:33Dear Braam Senekal We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Best regards,
Adt Security's reply24 Aug 2026, 10:33
Official
Dear Braam Senekal We take note of your complaint. Thank you for bringing this to our attention. We will fully investigate this matter and have escalate the issue to higher management. A senior person will contact you to discuss further. Kind regards Fidelity-ADT
Best regards,
BS
Braam S's updateReviewer Update
07 Sept 2026, 16:34Dear Fidelity ADT Management,
I am writing to formally escalate my complaint regarding the cancellation of my Fidelity ADT service and the continued debit orders being deducted from my bank account.
I cancelled my ADT service approximately 11 months ago after the security services and equipment at my premises were not functioning as promised. This included issues with the alarm, armed response, electric fence and panic button. Despite numerous attempts to resolve the matter, the problem continued for months.
I was subsequently contacted by ADT and was specifically informed that the matter had been resolved. However, despite this confirmation, debit orders have continued to be deducted from my bank account.
It is now almost one year since I originally cancelled the service, and I have still received no refund for the amounts that have continued to be deducted from my account.
This is completely unacceptable.
I hereby demand the following:
Immediate confirmation that my ADT account and all associated debit orders have been permanently cancelled.
A complete statement of my account showing every payment deducted from the date of my cancellation until today.
A full refund of all amounts deducted after the date on which my cancellation became effective.
Written confirmation that no further debit orders will be submitted against my bank account.
A written explanation as to why debit orders continued for approximately a year after my cancellation and after I was told by ADT that the matter had been resolved.
I have given ADT more than sufficient opportunity to resolve this matter amicably. I am therefore requesting that this matter now be treated as a FINAL DEMAND.
Please provide written confirmation and arrange payment of the outstanding refund within 7 calendar days of receiving this correspondence.
Should this matter not be resolved within that period, I will proceed with formal escalation through the appropriate financial and consumer dispute channels, including my bank and the relevant ombudsman/regulatory channels, without further notice.
I reserve all my rights regarding the recovery of the money that has been incorrectly deducted from my account.
I expect this matter to be resolved urgently.
Kind regards,
Braam Senekal
I am writing to formally escalate my complaint regarding the cancellation of my Fidelity ADT service and the continued debit orders being deducted from my bank account.
I cancelled my ADT service approximately 11 months ago after the security services and equipment at my premises were not functioning as promised. This included issues with the alarm, armed response, electric fence and panic button. Despite numerous attempts to resolve the matter, the problem continued for months.
I was subsequently contacted by ADT and was specifically informed that the matter had been resolved. However, despite this confirmation, debit orders have continued to be deducted from my bank account.
It is now almost one year since I originally cancelled the service, and I have still received no refund for the amounts that have continued to be deducted from my account.
This is completely unacceptable.
I hereby demand the following:
Immediate confirmation that my ADT account and all associated debit orders have been permanently cancelled.
A complete statement of my account showing every payment deducted from the date of my cancellation until today.
A full refund of all amounts deducted after the date on which my cancellation became effective.
Written confirmation that no further debit orders will be submitted against my bank account.
A written explanation as to why debit orders continued for approximately a year after my cancellation and after I was told by ADT that the matter had been resolved.
I have given ADT more than sufficient opportunity to resolve this matter amicably. I am therefore requesting that this matter now be treated as a FINAL DEMAND.
Please provide written confirmation and arrange payment of the outstanding refund within 7 calendar days of receiving this correspondence.
Should this matter not be resolved within that period, I will proceed with formal escalation through the appropriate financial and consumer dispute channels, including my bank and the relevant ombudsman/regulatory channels, without further notice.
I reserve all my rights regarding the recovery of the money that has been incorrectly deducted from my account.
I expect this matter to be resolved urgently.
Kind regards,
Braam Senekal
BS
Braam S's update07 Sept 2026, 16:34
Reviewer Update
Dear Fidelity ADT Management,
I am writing to formally escalate my complaint regarding the cancellation of my Fidelity ADT service and the continued debit orders being deducted from my bank account.
I cancelled my ADT service approximately 11 months ago after the security services and equipment at my premises were not functioning as promised. This included issues with the alarm, armed response, electric fence and panic button. Despite numerous attempts to resolve the matter, the problem continued for months.
I was subsequently contacted by ADT and was specifically informed that the matter had been resolved. However, despite this confirmation, debit orders have continued to be deducted from my bank account.
It is now almost one year since I originally cancelled the service, and I have still received no refund for the amounts that have continued to be deducted from my account.
This is completely unacceptable.
I hereby demand the following:
Immediate confirmation that my ADT account and all associated debit orders have been permanently cancelled.
A complete statement of my account showing every payment deducted from the date of my cancellation until today.
A full refund of all amounts deducted after the date on which my cancellation became effective.
Written confirmation that no further debit orders will be submitted against my bank account.
A written explanation as to why debit orders continued for approximately a year after my cancellation and after I was told by ADT that the matter had been resolved.
I have given ADT more than sufficient opportunity to resolve this matter amicably. I am therefore requesting that this matter now be treated as a FINAL DEMAND.
Please provide written confirmation and arrange payment of the outstanding refund within 7 calendar days of receiving this correspondence.
Should this matter not be resolved within that period, I will proceed with formal escalation through the appropriate financial and consumer dispute channels, including my bank and the relevant ombudsman/regulatory channels, without further notice.
I reserve all my rights regarding the recovery of the money that has been incorrectly deducted from my account.
I expect this matter to be resolved urgently.
Kind regards,
Braam Senekal
I am writing to formally escalate my complaint regarding the cancellation of my Fidelity ADT service and the continued debit orders being deducted from my bank account.
I cancelled my ADT service approximately 11 months ago after the security services and equipment at my premises were not functioning as promised. This included issues with the alarm, armed response, electric fence and panic button. Despite numerous attempts to resolve the matter, the problem continued for months.
I was subsequently contacted by ADT and was specifically informed that the matter had been resolved. However, despite this confirmation, debit orders have continued to be deducted from my bank account.
It is now almost one year since I originally cancelled the service, and I have still received no refund for the amounts that have continued to be deducted from my account.
This is completely unacceptable.
I hereby demand the following:
Immediate confirmation that my ADT account and all associated debit orders have been permanently cancelled.
A complete statement of my account showing every payment deducted from the date of my cancellation until today.
A full refund of all amounts deducted after the date on which my cancellation became effective.
Written confirmation that no further debit orders will be submitted against my bank account.
A written explanation as to why debit orders continued for approximately a year after my cancellation and after I was told by ADT that the matter had been resolved.
I have given ADT more than sufficient opportunity to resolve this matter amicably. I am therefore requesting that this matter now be treated as a FINAL DEMAND.
Please provide written confirmation and arrange payment of the outstanding refund within 7 calendar days of receiving this correspondence.
Should this matter not be resolved within that period, I will proceed with formal escalation through the appropriate financial and consumer dispute channels, including my bank and the relevant ombudsman/regulatory channels, without further notice.
I reserve all my rights regarding the recovery of the money that has been incorrectly deducted from my account.
I expect this matter to be resolved urgently.
Kind regards,
Braam Senekal