ADT SECURITY SERVICE IS POOR

ADT Service is very poor and im even scared if our lives are safe under ADT's hands. I have several complaints regarding their service 1. The technician came and install the system at my absence ,he decided himself as to where to install the system. When i call Bluecane (ADT agent) they were very rude 2. I ordered gate lock last week of March 2019 and the lock its not yet delivered until today,the gate lock its for ADT to have access in my yard during the emergency and since the lock is not yet delivered it means im just paying their service for nothing because should i have the emergency they wont even have access to my house!!! AND SHOULD THIS HAPPEN ADT WILL BE RESPONSIBLE FOR ANY DAMAGE OR LOSS BECAUSE THEY CANT PROVIDE ME WITH A LOCK THAT I WILL PAY ALSO...... honestly i feel like ADT you are compromising our safety as clients and giving us poor service. 3. When we join ADT we were promised that we will have our own response vehicle at Riverside ext 35 and only to find that it was a lie , only 1 vehicle service the whole of riversideview and they swap the vehicle and Midarnd , So my question is what happen then if theres a housebreaking while the response car is in Midrand to fetch the reliever? 4. I was given only 2 sensors and 1 panic button , wheres 80% of the residents at Riversideview ext 35 got sensors in all the rooms and 2 panic button(kitchen and Main bedroom) When i called Bluecane (ADT agent) i was rudely told to buy if i need additional ,while others where given in their packages. 5. I requested a soft copy of my contract and i was told to call BlueCane , and the so rude lady from Bluecane told me that they do not have cartridges on their printer.....What an unprofessional ADT agent 6. I have been with ADT for 5 months and this month i see that my premiums went up without notification , I NEED CLARITY ON THIS MATTER 7. There's NO CONTRACT and NO MONTHLY INVOICE yet we are called clients and we get billed every month.