ADT security service is despicable !

The electricity at my house was off and I never received an alert from ADT to inform me that there was a problem. When I got home and saw this, I called them to find out why I never received an alert. I was told that a technician had to be booked and they could only come out between 9 and 15:00 on weekdays. I cannot be here during that time and asked the lady on the line in Jhb (Amanda) if they could make a plan and her answer was no. She left me on hold on the line in excess of 20 mins. I had to phone back and spoke to about 7 people and no-one could tell me who she was or direct me to a supervisor to try and resolve my issue. I trust this company with my security and I pay them - the service Is terrible!!!!!