ADT Security- ******* SERVICE

Ever since ADT Security took over frm National Security the service has deteriorated. ADT Security responsed 2 hours later from the time my alarm system went off. I got to my premises before Adt Security responders. It is so sad we pay our monthly fees for ******* service!!! Why should us as clients always complain first for problem to be sorted, is this what customer xare has gone to. Lets not forget my home couldve been cleant out had i not arrived!!!!