ADT Security Serives (East London)

I started using ADT May 2022 at which point I asked ADT to install a new alarm system which they did. 5 months later the alarm became faulty (wasn’t working). I contacted them to report the issue on the 23 September 2022. The case was logged and they promised they would send someone ASAP, a technician as they acknowledged the issue is with the equipment itself. ADT only sent the technician on the 29th of October a whole month later - a month after the incident had been reported. On top of that when the technician attended the house he left us with a bill invoice of R1,150 for ADT’s faulty equipment!

I am really upset at this service as I have not missed a months payment on my debit orders and now I’ve spent a month without a security service which I paid for! I have a tenant in the house who I have to now reimburse as they did not receive the service(security) they are paying for. And on top of that I am being invoiced for a cost which clearly is a result of the faulty equipment which ADT installed!!!

I also have other issues with their debit order system that fluctuates with no valid reason despite the agreed rate. I am currently looking for another service provider as these guys don’t really care about the safety element which we pay for.