DH
Derecia H

1 reviews | Active since Aug 2012

01 Dec 2015, 10:03

ADT SECURITY-SECURING THEIR OWN FINANCIAL GAIN.

On the 10/11/2015 ADT sent me a sms telling me that they would be charging me a Network fee of R256 which is above and beyond my monthly instalment of over R350.00. I'm just not sure what I am paying for as yesterday at 13.30pm I received a call to tell me my alarm was going off and as I was at work I asked them to please send a van to have a look. I live in one of the highest property break in areas in the City and just a few days ago there was a break in by my neighbour BUT i am still waiting for ADT to send that van and call me back. In fact I had to organise for someone else to go and check my place. I've had to teach ADT to call me when my alarm goes off, as I often had to phone them to ask why they have not bothered responding. They never send a van and if they do its 30 minutes later, no wonder people still break into houses who have ADT security. Just on Sunday my alarm would not deactivate and upon requesting assistance I am still waiting for someone, anyone to call me back. We have requested additional vans in the area but nothing has happened but its amazing how active they are when they want to sign you up. Unless you have lots of money to waste DON'T sign up with ADT.

0
Replies (1)
Adt Security
Adt Security's reply01 Dec 2015, 11:16
Official
Hello Derecia,

We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.

Kind regards
Customer services