ADT SECURITY - PUTRID SERVICE

Good day. I have logged a complaint and I was visited by Adt personal on the 27th December. The complaint arises from incident on 26th December when the alarm was triggered at 3 the morning and Adt control called me back 35 min after to confirm that all was well at my property 8 Llama Delville Park George. I have records of both calls.When i arrived home that same evening at 7 i found the house burgled and 2 windows in 2 different rooms facing street wide open. I called police and a case was opened. I lost a laptop, 2 hard drives, Jewelry and takkies. The police forensics team arrived to salvage some fingerprints. I hurriedly replaced the broken window and subsequently installed buglar bars amounting to R2500 In addition to the loss of our valuables amounting to R8000 to which i have NO Insurance. Adt has always delivered great service over the last 8 years of which 7 years was for my property in Cape Town but this is blatant negligence which I cannot simply write off. I need to know what action Adt is taking to address the incident with its staff and also what form of reciprocation i can expect in lieu of the R10500 financial loss I incurred. There is still no proof of the response team visiting the site and the 2 gentlemen who visited my on the 27th could not confirm what action could be taken. Please get back to me as soon as possible. I'm Disgusted in your Putrid Service!