NT
Neole T

1 reviews | Active since Nov 2015

07 Jan 2022, 08:41

ADT Security pathetic service!!!

Despite a previous complaints/requests (where I complained that I have cancelled my contract with ADT since beginning of 2020, which after a number of followups eventually cancelled and collected the system). However they continued to bill me. I pointed out to them that they billed be right at the beginning of the contract, a month before installation, I should not pay an additional with the cancellation, but ADT Accounts dept is still ignoring me. Every month they send me a statement with the so called "arrears" amount???

This is the exact reason why I cancelled with them, because of their pathetic service through-out!! I am now going to take this up further with the Consumer Goods & Services Ombudsman for further investigation and action

All future customers: be warned and think twice before you join ADT...!!!!!

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Replies (1)
Adt Security
Adt Security's reply12 Jan 2022, 14:11
Official
Dear Mr Tibelie
 We apologise for the delayed response to your query/complaint. You will be contacted by our Accounts department as soon as possible to discuss further. 
 Kind regards 
 Fidelity-Adt