ADT Security - Pathetic Service

Item: Adt Security
Rating: 1
Author: Tanya C

3 months after technicians came to assess the alarm system - still no quote to repair fault. Paid for 3 new remotes in February that I still have not received. Was told today that they quoted on wrong remotes. Apparently correct remotes now 3X the price of first quote.

Call center staff are rude and unhelpful. ADT Salesman spoke to Refilwe at their office today to try and get some information to assist me, I heard how rude and unhelpful she was toward an fellow employee.

Helpful (0)

Replies (3)

Adt Security's replyOfficial

10 May 2018, 08:26

We apologise for the inconvenience caused. This information has been escalated to the Technical Department. Someone will be in touch with you soon.

Kind regards
Customer services

Adt Security's reply10 May 2018, 08:26

Official

We apologise for the inconvenience caused. This information has been escalated to the Technical Department. Someone will be in touch with you soon.

Kind regards
Customer services

Tanya C's updateReviewer Update

17 Apr 2023, 15:12

It is 4 years later... No resolution yet.

Tanya C's update17 Apr 2023, 15:12

Reviewer Update

It is 4 years later... No resolution yet.

Adt Security's replyOfficial

18 Apr 2023, 08:33

Dear Tanya C

We will escalate this to our Head Office Social Media Team to contact you to discuss.

Kind Regards
Fidelity-Adt

Adt Security's reply18 Apr 2023, 08:33

Official

Dear Tanya C

We will escalate this to our Head Office Social Media Team to contact you to discuss.

Kind Regards
Fidelity-Adt