ADT Security misleading customers with false response servicewithou

Hi, I'm raising this complaint on behalf on my mother who is elderly (64 years). ADT Brits cancelled reaction response services to Letlhabile township which is 27kms outside of brits without formally informing us. We had a break-in at our home in November during the day when an intruder jumped our wall and stripped our house of all copper plumbing pipes, water tap and the water master-flow meter while my mother was out of the house. Our back yard has a motion sensor and the alarmed rang the whole time and no response was made to inspection the alarm and our property. What is annoying is that we are now told that the subcontractor contract for the response was cancelled and now they busy with a new subcontractor. We are demanding that either the replacement costs incurred by my family to replace the housing pipes be reimbursed to us or credit note passed and amount charged for this year response reaction be reimbursed into my mother's bank account. ADT accounts department have been happily deducting R375.35 including response reaction while this product is not offered to us. We do not want a credit in our account as we have lost faith in ADT and no longer feel safe in our home and contemplating cancelling our contract with you after legal counsel has been obtained. We do not want ringing alarm system with no action. Furthermore, i'm still waiting for responses from Sello at ADT Brits to provide us with the outcome.