JG
Jenna G
1 reviews | Active since Jan 2023
17 Jan 2023, 12:21
ADT security lack of refund
I cancelled my security service with ADT due to financial issues with a months notice on the 31st of October 2022 and then received confirmation of my cancellation request. ADT then took a debit order of approximately R800 off my account in December and a further amount of over R400 in January 2023. Despite my numerous emails and phone calls I have yet to receive a refund from them. Utter theft!
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Replies (3)0
Replies (3)
Adt Security's replyOfficial
17 Jan 2023, 12:49Dear Jenna V
Our apologies for any inconvenience caused. We do see that there is a credit note done and the refund paperwork should follow.
The Customer Services agent dealing with your enquiry is on leave today, but will escalate this accordingly.
Kind Regards
Fidelity-Adt
Our apologies for any inconvenience caused. We do see that there is a credit note done and the refund paperwork should follow.
The Customer Services agent dealing with your enquiry is on leave today, but will escalate this accordingly.
Kind Regards
Fidelity-Adt
Adt Security's reply17 Jan 2023, 12:49
Official
Dear Jenna V
Our apologies for any inconvenience caused. We do see that there is a credit note done and the refund paperwork should follow.
The Customer Services agent dealing with your enquiry is on leave today, but will escalate this accordingly.
Kind Regards
Fidelity-Adt
Our apologies for any inconvenience caused. We do see that there is a credit note done and the refund paperwork should follow.
The Customer Services agent dealing with your enquiry is on leave today, but will escalate this accordingly.
Kind Regards
Fidelity-Adt
JG
Jenna G's updateReviewer Update
17 Jan 2023, 13:59And yet you feel this is a sufficient response after ADT has taken money from me *******ly for 2 months! The comment regarding the fact that the paperwork 'should' follow is absurd and the fact that a person is on leave is irrelevant to me as a customer as I am sure there is more than one customer 'Service' agent. This money needs to be paid back to me immediately - not when someone returns from leave or decides to do the paperwork. This was ADT's error!
JG
Jenna G's update17 Jan 2023, 13:59
Reviewer Update
And yet you feel this is a sufficient response after ADT has taken money from me *******ly for 2 months! The comment regarding the fact that the paperwork 'should' follow is absurd and the fact that a person is on leave is irrelevant to me as a customer as I am sure there is more than one customer 'Service' agent. This money needs to be paid back to me immediately - not when someone returns from leave or decides to do the paperwork. This was ADT's error!
Adt Security's replyOfficial
17 Jan 2023, 15:33Dear Jenna V
We have followed though on your refund in the agent's absence, with Head Office and it is currently with our Finance department waiting to be released.
We normally have a run on a Wednesday and Friday. I have asked for proof of release so that we can send this to you as soon as it is deposited into your banking account. Marked extremely urgent.
Once again our sincere apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt
We have followed though on your refund in the agent's absence, with Head Office and it is currently with our Finance department waiting to be released.
We normally have a run on a Wednesday and Friday. I have asked for proof of release so that we can send this to you as soon as it is deposited into your banking account. Marked extremely urgent.
Once again our sincere apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt
Adt Security's reply17 Jan 2023, 15:33
Official
Dear Jenna V
We have followed though on your refund in the agent's absence, with Head Office and it is currently with our Finance department waiting to be released.
We normally have a run on a Wednesday and Friday. I have asked for proof of release so that we can send this to you as soon as it is deposited into your banking account. Marked extremely urgent.
Once again our sincere apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt
We have followed though on your refund in the agent's absence, with Head Office and it is currently with our Finance department waiting to be released.
We normally have a run on a Wednesday and Friday. I have asked for proof of release so that we can send this to you as soon as it is deposited into your banking account. Marked extremely urgent.
Once again our sincere apologies for any inconvenience caused.
Kind Regards
Fidelity-Adt