1 reviews | Active since Feb 2015
ADT SECURITY IS TERRIBLE!!!
In August 2014 I met with an SSG Security rep who came along with an SSG contract, I signed this contract and was fooled into believing this was a monthly contract and could be cancelled whenever necessary due to me renting the property and not owning it. Months went by and I heard nothing from SSG, in December 2014 we had to cancel our lease agreement due to financial strain and I chose to move in with my mother to save with costs to help me support my new arrival. In January 2015 I received a call from my previous Estate Agent needing assistance with the alarm. To my surprise SSG Security had in fact sold all of their contracts over to ADT Security, I called ADT Security and they then informed me of my outstanding balance of over R2000 odd rand, I was shocked and told them my story as above and they have now said I must pay a cancellation fee of over R4000 odd rand for the remainder of the contract that is apparently valid for a 2 year period. I am devastated about this and just cannot afford to pay this due to my financial struggle. Can ADT do this to me on the fact that I heard nothing from them, no service whatsoever until I called them needing assistance with the alarm. :(
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Kind regards
Customer services
Best regards,
We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.
Kind regards
Customer services
Best regards,
