ADT security is not up too scratch

Absolute terrible response from the ADT security response units ....my alarm triggered at 4am this morning ...single male was seen jumping over the wall with a black packet and a Mercedes mag and tire from my yard ...1st guard Came in 5mins after the Alarm went off but refused to go behind my wall until backup came ....i had too call in.twice to find out whats problem ...backup only arrives 47mins after the alarm triggered....suspect was long gone by then ....its been a bad experience from day 1 with ADT would never refer nor extend my contract with.this company.....the adverts they put out too attract costumers is far fetched from the service they provided ....