JG
Jenna G

1 reviews | Active since Jan 2021

11 Jan 2021, 16:48

ADT SECURITY IN EAST LONDON IS SHOCKING!!!

ADT SECURITY IN EAST LONDON IS SHOCKING!!!

Phones just rings and rings 11.01.2021. Phone eventually gets answered to be told try again tomorrow as there is no one to assist you, not the first time and they always promise that someone will get back to you on the same day, Nonsense! What if this was an emergency and the phone just rings and rings?

When they promise you a free month when you bring clients but you have to continuously follow up and remind them as they keep on billing you, once again the client has to spend their time proving this!!!

You barely see any guards patrolling? last week my mom's alarm went off, 30 minutes later, the armed response arrives? 30 minutes later!!!, one could be dead by then or all your goods ******? do they care, does not seem like it?

I will no longer recommend this company. Hope this helps the next person joining.

0
Replies (2)
Adt Security
Adt Security's reply12 Jan 2021, 15:59
Official
Dear Jenna Green

I'm in receipt of your Hello Peter complaint and would like to escalate your concerns to the relevant department to assist and resolve.

In order to do this, I will need the cell number affiliated to the premises in question.  in this case, your Mom's.  Please send me a private response on Hello Peter.

Hope to hear from you soonest.

Kind Regards 
Fidelity-Adt
Adt Security
Adt Security's reply14 Jan 2021, 16:02
Official

Dear Jenna

I sent an e-mail to the one on the Hello Peter and it came back as undeliverable.

Please provide me with your correct information, so that we can contact your to further address and resolve.

Kind Regards
Fidelity-Adt