PD
Peter D
1 reviews | Active since Sept 2022
02 Sept 2022, 10:43
ADT Security - failed service
An ADT armed response officer damaged a gate and fence at my property. I have contacted ADT several times with regards to remedying the issue. They have not responded in 3 months. I would advise to avoid using the services of such an organization.
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Replies (4)
Adt Security's replyOfficial
02 Sept 2022, 11:23Dear Peter D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply02 Sept 2022, 11:23
Official
Dear Peter D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Best regards,
PD
Peter D's updateReviewer Update
18 Oct 2022, 13:29More than 6 weeks has passed with a promise of a resolution BUT nothing has yet happened. My complaint was paid lip service. This is why you should not deal with ADT.
PD
Peter D's update18 Oct 2022, 13:29
Reviewer Update
More than 6 weeks has passed with a promise of a resolution BUT nothing has yet happened. My complaint was paid lip service. This is why you should not deal with ADT.
Adt Security's replyOfficial
18 Oct 2022, 15:47Dear Peter D
We apologise for the delayed response to your query/complaint. We will escalate this once again to the Armed Response Manager you dealt with before and arrange for him to contact you urgently.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. We will escalate this once again to the Armed Response Manager you dealt with before and arrange for him to contact you urgently.
Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply18 Oct 2022, 15:47
Official
Dear Peter D
We apologise for the delayed response to your query/complaint. We will escalate this once again to the Armed Response Manager you dealt with before and arrange for him to contact you urgently.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. We will escalate this once again to the Armed Response Manager you dealt with before and arrange for him to contact you urgently.
Kind regards
Fidelity-Adt
Best regards,
PD
Peter D's updateReviewer Update
14 Nov 2022, 17:10Still waiting...... Six months, and still no resolution. Maybe I should contact an executive, because escalating to management has had little effect? Can I have the necessary contact please, as the social media contact is ineffectual.
PD
Peter D's update14 Nov 2022, 17:10
Reviewer Update
Still waiting...... Six months, and still no resolution. Maybe I should contact an executive, because escalating to management has had little effect? Can I have the necessary contact please, as the social media contact is ineffectual.