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Sewela M
1 reviews | Active since Apr 2015
01 Mar 2018, 16:03
ADT Security Debited twice in my account
i am not happy with ADT Fidelity since they have debited money twice from my account, i tried calling the call center ***to explain my frustration but the consultant was rude and told me that according to her records what I was saying was not true, ADT has debited from my account on the 24 February 2018 and also deducted again today on the 1 March 2018.she made me hold on the telephone telling me that she was transferring me to her manager,but the phone just rang without any answer and i hang up. i feel that this is not fair because i did not want to destroy the good relationship we have by reversing the amount i was hoping it would be fixed from their side, this is very dissapointing
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Replies (5)
Adt Security's replyOfficial
01 Mar 2018, 17:00We apologise for the inconvenience caused. This information has been escalated to the Relevant Department. Someone will be in touch with you soon.
Kind regards
Customer services
Adt Security's reply01 Mar 2018, 17:00
Official
We apologise for the inconvenience caused. This information has been escalated to the Relevant Department. Someone will be in touch with you soon.
Kind regards
Customer services
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Sewela M's updateReviewer Update
05 Mar 2018, 10:44hello ,someone has contacted me but i still do not have any explanation
SM
Sewela M's update05 Mar 2018, 10:44
Reviewer Update
hello ,someone has contacted me but i still do not have any explanation
SM
Sewela M's updateReviewer Update
05 Mar 2018, 10:53i was told that i should go check my bank statements which i did, the reason the deductions went out twice is because i called Adt on the 12th of February to request them to move the deductions to the 1st of March because i have moved from one job to another, but instead of them deducting on the 1st of March only, they deducted on the 24 February 2018 and deducted again on the 1st of March 2018. i am very dissapointed with the kind of service ADT Security is giving, this is not right
SM
Sewela M's update05 Mar 2018, 10:53
Reviewer Update
i was told that i should go check my bank statements which i did, the reason the deductions went out twice is because i called Adt on the 12th of February to request them to move the deductions to the 1st of March because i have moved from one job to another, but instead of them deducting on the 1st of March only, they deducted on the 24 February 2018 and deducted again on the 1st of March 2018. i am very dissapointed with the kind of service ADT Security is giving, this is not right
SM
Sewela M's updateReviewer Update
05 Mar 2018, 10:53i was told that i should go check my bank statements which i did, the reason the deductions went out twice is because i called Adt on the 12th of February to request them to move the deductions to the 1st of March because i have moved from one job to another, but instead of them deducting on the 1st of March only, they deducted on the 24 February 2018 and deducted again on the 1st of March 2018. i am very dissapointed with the kind of service ADT Security is giving, this is not right
SM
Sewela M's update05 Mar 2018, 10:53
Reviewer Update
i was told that i should go check my bank statements which i did, the reason the deductions went out twice is because i called Adt on the 12th of February to request them to move the deductions to the 1st of March because i have moved from one job to another, but instead of them deducting on the 1st of March only, they deducted on the 24 February 2018 and deducted again on the 1st of March 2018. i am very dissapointed with the kind of service ADT Security is giving, this is not right
SM
Sewela M's updateReviewer Update
27 Jun 2018, 18:18My issue is still not sorted since February this is quite a headache
SM
Sewela M's update27 Jun 2018, 18:18
Reviewer Update
My issue is still not sorted since February this is quite a headache