ADT Security : Bad Customer Service

<p>Hi</p> <p>I write once again about the lack of communication and poor customer service of ADT Security. Whenever we have a response issue, the guards don't access our premises, instead will stand outside our complex and provide feedback that everything is in order until we call back. I have communicated several times and it's noted in our "profile" that the guard needs to buzz our unit to gain entry.</p> <p>The recent incident is that we have an issue with our system. We phoned the call centre on 5 May 2016 and a technical ADT personnel can only come and check it on 12 May 2016. That is a 7 day turnaround time. We find that shocking given that we are at risk and the alarm is not working, cannot arm it.</p> <p>We phoned back on 6 May 2016 to highlight our concern, and was told by the call centre agent one of the supervisors will call me back. It's now 10 May 2016, I still haven't received any call.</p> <p>There is no platform on the ADT Security website to lodge complaints.</p> <p>This is shocking and unprofessional.</p> <p> </p> <p>Kind Regards.</p>