Adt security and nimble group incompetence

In 2018 I took up a 2 year contract with ADT security for my residential alarm system. In 2019 January the wire for the alarm system disconnected from its port and I reported the matter to adt and said they will send someone to have a look at it.. Since then nobody has made contact. I called again towards the end of the year in 2019 and informed them of the same and also that I won't be able to pay for a service not rendered.. I was informed they will call me back.. I then kept on being billed for the alarm and reversed it and adt ended up blacklisting my name on experian.. In January 2021 they offered me a 50% discount if I settled the outstanding balance.. I said I will do so and I would like for them to cancel my contract because the agreement period is over.. I made a payment on the 28th of January 2021..I did a follow up to see if my name has been cleared from ITC in February and March, I found out it was not and kept receiving calls of the outstanding balance. I informed the operator from nimble group of what happened and I was told the operator that was dealing with my account did not put it in the system that the payment made was based on a 50% which was offered. I made arrangements to get nimble group to send me the settlement letter and everyone I spoke to never attended to my case and there was a lady from nimble group who took her time to speak to the management so I could get the settlement letter and said the account to be closed.. As months went by, in June I went on Maternity leave and I informed them that I need them to sort out this matter as I won't be getting my full salary and there's monies I've requested as a loan from work so I can survive until I'm back full time at work.. , I kept on receiving statements with no adjustments and seemingly the account was not closed.. I received another call from adt telling me to make payments.. I had to go over the story with them again and they allocated a consultant by the name of Ashlen from ADT New Germany branch. He stated that I owed R6900 and would get me a 70% Discount on the outstanding balance which amounts to R2097 and also get a technician to come out and repair my alarm system for free and I would only pay R450 call out fee. That was early October 2021 when I returned from maternity leave.. At the end of October 2021, they debited R2175. 65 plus R436 monthly installment for the system... I informed Ashlen and attended to the matter, he then sent me a reference number for the request that he sent to have my name cleared from ITC.. AD*** and informed him I can't take care of myself and my family including my 4 month old child as I have no money and can't even access the one I'm relying on and I am sinking into depression.. He said he will follow up.. Today at about 11.32am, I received a call from Randall calling from nimble group stating I am owing R5500 and some change.. I had to explain everything from scratch up to the debit order made at the end of October 2021..he said he will contact ADT.. My concern now is they are delaying me in all that I have to do, my life is on hold because of their incompetence and this is not only affecting my personal life and my family's.. My infant is also suffering because of this run around and I need this matter resolved as soon as yesterday because I can't cope with anything anymore.

Regards Londeka