ADT Security

We have been experiencing alarm problems resulting in four technical call outs in four months. The last technician reported on his invoice that we need to get a quote for specific work to be done. Ironically the work that he suggested needed to be done, was supposedly already done by the first technician (according to his invoice). When I took this up telephonically with a'technical supervisor', I was told that he could see that there is a problem, and that he would get back to me. Two weeks passed without any reply so I phoned technical again, explained my problem to a lady there and asked to speak to the technical manager. After holding on for several minutes, no one got back to me so I put the phone down. I then went to the ADT website and managed to report the matter. The next day the relevant technical manager called me. He also said he would look into the matter and get back to me. Again two weeks passed without any contact, so here I am on hellopeter.com! I should also mention that the ADT website and telephone system is honestly not geared for customer complaints.