ADT - securing your bank account debit order with a contract instead of your own personal safety!

I signed a contract with ADT back in March 2019 and this was probably the biggest mistake ever as it has just been causing unnecessary stress and fights instead of safety amd security what the agreement was intended for. As I reside in Knysna ADT has got presence here however even thou you sign a contract with ADT only the armed response etc is done through the local AllSound team who patrols and manages the area which has just been a total nightmare to deal with. The alarm has gone off countless times since march (more than 8 x times) and it takes ADT about a minute to two minutes responding phoning asking about the alarm. Once you have notified them to send response they then need to call the AllSound response centre which takes probably about another minute to two and then the all sound response centre needs to advise the AllSound armed response to send a vehicle.. This whole process alone is almost about 5 to 7 x minutes long..however the best is after 30 x min of still not hearing or seeing anything from AllSound or a follow up call from ADT I would then eventually phone ADT /All Sound just to find out everytime that they can find the house... A new estate with 3 x houses in our street however they cant find our house however they can find the neighbour's house right next door. Dealing with Ian Donaldson from the Local Plett office who signed me up on the contract has been trying hard to sort this problem out however it has been very challenging as him himself cant sort this problem out it seems. It does not make any sense to have a contract with ADT and when a alarm goes off they phone you, then you ask them to send response,then they need to phone the other company, that company then needs to phone armed response, then if the guard cant get the house or eventually gets to the house and finds something suspicious that guard then needs to phone the AllSound call centre, alert them and then they need to phone ADT again which in turns needs to phone me and if there is an emergency the whole process needs to be completed again to have the problem sorted which is probably now all ready almost an hour after the alarm went off. I am currently looking at having my contract canceled and having this alarm system removed as I have now given ADT countless chances to sort this problem out however its a constant problem and useless!!!