ADT ******** people to pay for callout fees

<p>I have contacted ADT telephonically/via email on this before and have recieved "nonsense" feedback from their Technical Manager.</p> <p> </p> <p>I recently changed service providers from ADT to someone more open in their dealings with me.</p> <p> </p> <p>The new service provider could not work on my alarm system as ADT had changed the installer code on the system.</p> <p> </p> <p>Can anyone please explain to me why I have to pay ADT for a technician callout to reset my keypad/controller installer’s code back to the default when ADT changed it from the default setting on MY equipment without my authorisation,knowledge or permission?</p> <p> </p> <p>ADT interfered with my equipment, now I have to pay them to correct the malicious/deliberate damage to my property.</p> <p> </p> <p>I consider this malicious/deliberate as my new service provider could not setup my new system until the code was reset to default, this is an act of deliberate sabotage to ensure customers cannot leave you and/or to milk unsolicited "callout" fees.</p> <p> </p> <p>I have recieved a call from their Technical Manager who informed me that it is their business practice to change this code when the unit is installed as it prevents unauthorised access to the system, which is understandable.</p> <p> </p> <p>My problem with this is:</p> <p>I bought equipment which you monitored, to lock it to your system you changed the code, I am now terminating your service, PLEASE RETURN MY EQUIPMENT BACK TO THE ORIGINAL SETTINGS BEFORE YOU LEAVE, YOU CHANGED IT, RETURN IT BACK TO ITS ORIGINAL CONDITION BEFORE YOU LEAVE!</p> <p>According to him any "decent" technician can reset this to the factory default so they do not need to reset it to default it is the new alarm companies responsibility to do so, I do not agree, you changed it, return it back to original before you leave!</p> <p> </p> <p>Additionally if the code is that easy to reset to default, why bother changing it in the first place, unless it is'nt and you just want to milk you ex-customer for some last $$$'s</p> <p> </p> <p>I think this is an ************ business practice and want it resolved.</p> <p> </p>