ADT Sales Misrepresentation by Eve – Overcharged & Forcing Cancellation Fees

I am furious with the way ADT and their salesperson Eve have handled my account.

From the beginning, I made it clear that I wanted the product on a month-to-month basis, not a long-term contract. Instead, Eve pushed me into signing documents that ended up being processed as a contract, even though I called multiple times to confirm this would not happen.

It’s obvious that Eve was just trying to make a sale, without caring about my actual request or what was best for me as the customer. On top of that, she overcharged me. When I first bought the device, it cost around R1700. Eve then quoted me nearly double the price ,which makes no sense at all. That’s like paying for a brand new device again.

I even put it in writing that my account must not be debited and that those documents must not be processed, but ADT ignored this completely. Now I’m being told I must pay cancellation fees because of a mess that was not my fault.

This is not how a reputable company should treat its customers. I should not have to pay the price for a salesperson’s dishonesty and pressure tactics. ADT must take accountability, cancel these charges, and make this right.

Warning to other customers: Be very careful when dealing with ADT salespeople. Make sure you get everything in writing, double-check your billing, and don’t let anyone push you into agreements that don’t match what you asked for.