ADT'S NEW 5 AND MORE CALL OUTS PER MONTH

ADT- I WOULD LIKE TO KNOW WHY I AM PAYING FOR A SERVICE TO KEEP MY HOME SECURE? I AM ASKING THIS QUESTION BECAUSE AS OF LATE YOU HAVE BEEN SENDING OUT SMS'S AND EMAILS TO SAY THAT WE WILL BE BILLED EXTRA FROM NOW ON FOR 5 AND MORE CALL OUTS PER MONTH. JUST NOW WE RECEIVED ANOTHER SMS THAT SAYS WE HAVE EXCEEDED THE 5 CALL OUTS. SO MY FIRST QUESTION: WHY AM I PAYING FOR A SERVICE THAT YOU DO NOT WANT TO GIVE ME? WHY DID YOUR SALES PERSON AND TECHNICIAN NOT SAY ANYTHING ABOUT THIS? IF THEY HAD I WOULD HAVE NEVER EVER GONE WITH YOUR COMPANY. FROM WHAT I CAN GATHER, THIS IS JUST ANOTHER WAY OF RIPPING CUSTOMERS OFF TO MAKE A QUICK BUCK. WE HAVE BEEN PHONING, EMAILING AND REQUESTING FOR A TECHNICIAN TO COME OUT TO OUR HOME BUT NO RESPONSE. NO ONE ANSWERS OUR EMAILS AND YET YOU CAN SEND OUT AS MANY EMAILS AND SMS'S WITHOUT ANY FEEDBACK REQUIRED FROM THE CUSTOMER. I AM AT THE MOMENT LOOKING FOR ANOTHER SECURITY COMPANY AND YOU MUST JUST TRY AND ADD EXTRA BILLINGS TO MY MONTHLY PRESCRIPTION, I WILL SUE YOU. I HAVE EVEN TESTED YOUR COMPANY AND PRESSED MY PANIC BUTTON AND ADT NEVER PHONED ME. I HAD TO PHONE YOU! MY LIFE AND HOME IS NOT SAFE WITH ADT