ADT Ripp Off

My dad who is well into his seventys had an alarm installed by ADT because of safety reasons. He was ****** and beaten up in the past hence the alarm installed by ADT. But what a dissapointment. He has been arninghis alarm everyday, doing the necessary. He even called ADT several times to inform them he is going out they need to watch the house He even enquired amd asked " Is the alarm working properly" According to the ADT people that come to the house on several occasions, they reassured him everything is working 100% and he should "not worry" but on Friday when they broke into the house and stole. ost of his valuables thr alarm did not go off!! He is a regular payet , he pays his bill religiously and this is the pathetic services he receives from ADT. There had not been any activity on this alram at their call rooms as per the lady on duty in Saturday. So ADT does nkt question anything nor does ADT do their jobs despite several calls in the past. What is he paying for , for the past years for am alarm that is not working. So ADT is only worried about their monthly payments but not the individuals life. Their is several sensors but only 2 is working!! ADT dies not do any maintenance or check up on calls. They only call when u don't pay ur installment so a person's life and safety is nkt of utmost importance to ADT. Ibhave called in several times myself and requested that a mangaet call.me back since Friday that has mot happened. So my dad's life is at risk a d ADT does not give a damn. The connections was done pretty bad to begin off with. The box was hanging loose , only glue was used not even mounted to the wall. ADT is suppose to rewire the alarm softest it works but NO one has called. Despite my emails , it shows how the emails are read but NO response sonyhis clearly tells me ADT does not care about elderly people's lives or else there would be at least a call or a response tp my emails Very upset and dissapointing because why does one get alarm installed??????? But obviously here it's about payment and not service tp your customers, like a *******. Have u got no compassion ADT for a helpless senior citizen????