SB
Steven B

1 reviews | Active since Dec 2014

08 Mar 2023, 14:23

ADT ******* in Cancellation Month

Watch out when you cancel your contract with ADT The terms of the contract specifically state 30 days notice but ADT refuse to comply with their own contract, and debit you for a full calendar month, If you escalate the matter they simply ignore you and charge you anyway. And then the cherry on the cake, charge you at the new increased premium rate, despite your contract being cancelled in the month of the lower rate Rather go with a different security provider, with so much competition nowadays you would think they would be more customer focused

0
Replies (3)
Adt Security
Adt Security's reply08 Mar 2023, 15:44
Official
Dear Steven B

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt 
SB
Steven B's update12 Mar 2023, 11:56
Reviewer Update
Despite their assurance that someone would contact us, they havnt done so,
I guess they will only respond to legal action
Adt Security
Adt Security's reply13 Mar 2023, 09:39
Official
Dear Steven B

Apologies for the delay in responding to your concerns.  We will escalate this once again to our JHB offices for someone to call you soonest.

Kind Regards
Fidelity-Adt