ADT Response Process

Yesterday, 77 May 2019 buglers/******s around 3:20, the alarm went on, ADT which I am paying religious so, never pitched, I called twice and found very *********** people explaining that people are in the yard trying to get in, they advise me to hold on....how do you do such when scared and shocked.... After 20 minutes, the ADT securities came without showing any activeness, and I was told there in only one van patrolling our area, that was the reason for the delay... How do assign one van in a known crime zone area, Modder East Springs... their services are pathetic and even the people working there they show no professionalism...