ADT Reaction Unit Reported All In Order At Business Premises When In Fact ********* Inside Smashing Doors Open & *****ing Computers & Equipment

<p>Early hours of Thursday Morning (2am), my husband received calls from ADT to say there is an alarm activation at our business. He told them to send someone, they phoned again to say that there was an activation he said send someone they said everything is in order nothing wrong at premises and the alarm continued to be activated throughout the early hours of the morning. Upon arriving at work my husband discovered that we had been burgled forced entry through a bathroom window and locked doors to gain access to offices were broken open. ADT reaction unit "found all to be in order" Reports from ADT reaction offices state that they couldn't access the back of the building. Our premises are in a business park, if you can access the front (you can) then you can access the back. After reporting it to Richard, who said he will investigate and also get the night officer to call me. He didn't call me and if he did he never left a voicemail. I tried to call Richard this morning to a0 tell him that we urgently need ADT Armed Response signboards on the building so ********* know we have armed response, seeing that the alarm goes off and armed response "don't see anything. and b0 that I forgot to tell him that if the reaction unit had been there during the night then they should have put slips in the door to report that thy had been there. There were no slips!!!! So if they came all the way to our unit to check, then why did they not leave slips. Richard was not available. The lady who took the call said Richard told me I must speak to Carlos Barbosa. What a rude man!!! The attitude is beyond disgusting!!!! Firstly after holding on for about 15 minutes by then, he tells the consultant to tell me he is still investigating so he won't be taking my call. Carlos just continued with his DISGUSTINGLY BAD ATTITUDE. Telling me the staff worked night duty and had to sleep. EXCUSE ME DID THEY NOT SLEEP YESTERDAY AND REPORT FOR DUTY LAST NIGHT WHEN I WAS PROMISED A CALL. Then Carlos had the cheek to say I have bad attitude. Am I not the Client that was burgled when ADT reaction unit said all was in order at our premises nd we must now stress that they will come back to get the stuff they couldn't take for whatever reason, but no we have. Possibly were disturbed by the ADT reaction unit at the end of the units, whilst they were taking the stuff out the back window that the reaction unit could not access. Maybe we have an invisible wall only visible to ADT. When the truth be told, the couldn't care bad attitude filters down from Carlos to his reaction team obviously. Blatant lies and bad attitude. I then tried to speak to Steven Botha and Joe De Bruyn as I will not deal with such an arrogant bad attitude from Carlos. I was given the third degree by the person who answered the phone held on for 20 minutes only to have the call cut. Obviously, the bad attitude filters down from Steven Botha and Joe DeBruin.</p> <p>MORAL OF THE STORY DON'T USE A COMPANY LIKE ADT FOR YOUR PROTECTION. RATHER USE A LOCAL COMMUNITY SECURITY COMPANY THAT CARES ABOUT THE SAFETY OF THEIR CLIENTS AND THE PROTECTION OF THEIR PROPERTIES. THE REASON WHY WE HAVE ARMED RESPONSE AND NOT JUST TO KEEP THE LIKES OF CAROLS BARBOSA, STEVEN BOTHA AND JOE DEBRUIN IN EMPLOYMENT.</p> <p>We must now stress that the ********* will come back because thanks to ADT they believe we don't have armed response, never mind the fact that ********* could have been caught in the act and we are in a business park right opposite a police station!!!</p>