sB
shanton B

1 reviews | Active since Jan 2013

09 Jan 2017, 16:51

!!!!!!! ADT POOR service Oh my freakin word!!!!!!!

<p>Now where do I start.......</p> <p>1 - Signing up initially was a problem the technicians never pitched, the sales person took forever to respond, after they installed I cancelled because of poor service a 2nd time around.</p> <p> </p> <p>2 – I decided to go ahead with them again thinking that ADT is a reputable company and give them another chance</p> <p>3 – Paid for a brand new antenna, few weeks later no signal from the brand new antenna paid with my hard earned money.</p> <p> </p> <p>4 – They came out yet again to replace the new faulty antenna with a brand new faulty antenna yet again was working fine I think for a few weeks.</p> <p> </p> <p>5 – ADT called me to say my alarm went off and if they should send a vehicle out to investigate, really J, I arrived at home to find out that my alarm in fact was not triggered, Hmm, don’t know how that works.</p> <p> </p> <p>6 – 20th December 2016 I logged an enquiry and requested a technician, it is the 9th of January 2017 and I still have not received a call so I called them 3 times but the ladies I dealt with was to no avail for the 3 times I called.</p> <p> </p> <p>7 – To top it off, ADT debit and *****s R68.00 from my account having no reason/explanation why this happened, I’m pretty sure if I didn’t ask them, they would not have returned the ****** money.</p> <p> </p> <p>8 – I think I would get better service from SAPS even for free.</p> <p> </p> <p>I can’t believe the disgusting service from ADT.</p> <p>I have all the names of the people I dealt with and Jason from the cancellation department was kind and great enough to help me, maybe he should manage that useless call centre.</p> <p>Disgusting service and ************* ADT!!!!!!!</p> <p> </p>

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Replies (1)
Adt Security
Adt Security's reply10 Jan 2017, 07:23
Official

We apologise for the delayed response to your query/complaint. You will be contacted by someone who can assist you further.


Kind regards
Customer services