MP
Megan P

1 reviews | Active since Jul 2023

26 Jul 2023, 12:42

ADT - poor service and continue to debit my account long after cancellation

I'm disgusted with the lack of communication from ADT and the incompetence of some of their staff. And frankly I am exhausted of calling and emailing repeatedly, so hear we are, on Hello Peter!

ADT have given me nothing but hassles (besides the poor technical service whilst living in my house, and the poor response times - sometimes an hour after alarm activation). I have tried to cancel my contract with them (a one year contract) which has taken months, debit orders still go off my account, there is spotty (if any) communication, and I am told that I have a three-year contract, which is not the case, so I am liable for cancellation fees for three years. Your sales department is *******, I requested a year contract (because I was planning to only live in that house for one year) and they cannot show me a contract that says three years, yet, when transferred to the next consultant I am again told it's a three year contract. I email back, no responses, no resolution. I call, I escalate, I talk to complaints department, I lose my cool over it, and again last month I had another debit order go off.

The stress that ADT have put me through, and for the poor service they have provided, it was not worth signing up with them in the first place. I will be cancelling/not renewing my business contract with ADT too as I feel absolutely no loyalty to this company at this point.

ADT have yet again debited my account. *****sters. I'm tired of talking.

0
Replies (1)
Adt Security
Adt Security's reply26 Jul 2023, 15:06
Official
Dear Megan P

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.      
 
Kind regards
Fidelity-Adt