GK
Glen K
1 reviews | Active since Apr 2021
19 Nov 2025, 11:07
ADT.... POOR SERVICE
ADT do not stick to their word. And when they arrive on site they demand payment before the job is done. However when they make arrangements to repair an alarm on a date they don't arrive.
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Replies (2)GK
Glen K's updateReviewer Update
21 Nov 2025, 08:31ADT ARE A DISGRACE...after demanding payment of R3750 from me before repairing an alarm they did not even know was off their system and after paying them they then phone me telling me not to pay the full amount only a 50% deposit before the repair is done and not to give any proof of payment to the technician. The following day after I had paid in full a woman from their accounts department phones me telling me I have not paid and it will be deducted off my account. Poor service money hungry unreliable company not interested in client liaison. They a disgrace and we are switching our national business to a different company. Fat cat companies get away with to much and we as public allow them to.
GK
Glen K's update21 Nov 2025, 08:31
Reviewer Update
ADT ARE A DISGRACE...after demanding payment of R3750 from me before repairing an alarm they did not even know was off their system and after paying them they then phone me telling me not to pay the full amount only a 50% deposit before the repair is done and not to give any proof of payment to the technician. The following day after I had paid in full a woman from their accounts department phones me telling me I have not paid and it will be deducted off my account. Poor service money hungry unreliable company not interested in client liaison. They a disgrace and we are switching our national business to a different company. Fat cat companies get away with to much and we as public allow them to.
Adt Security's replyOfficial
21 Nov 2025, 09:06Dear Glen Kruger We apologise for the inconvenience caused. Your complaint has been escalated to Senior Management and someone will be in contact with you shortly to advise on the way forward. Kind Regards Fidelity-Adt
Adt Security's reply21 Nov 2025, 09:06
Official
Dear Glen Kruger We apologise for the inconvenience caused. Your complaint has been escalated to Senior Management and someone will be in contact with you shortly to advise on the way forward. Kind Regards Fidelity-Adt