ADT - POOR RESPONSE

ADT 's response is deteriorating by the day. On 15-02-2020 I activated 4 x panic alarms. ADT did not respond to any of them. I phoned them x 2 asking why they are not responding. Their excuse is that they are not receiving the signal. Yet their technicians have checked the system / signal and confirmed that technically everything is in order. The call centre is not responding.