ADT Poor Performance

The App has been down for nearly two days, can’t switch on or off the alarm. Then all of a sudden the app reconnects and 20 notifications pile in with user codes not related to our home triggering the alarm. When you call the customer service you’re put on hold then the call drops. When you try calling back the people you deal with aren’t professional at all. I even had to ask to be transferred to the last person I spoke to and still got put on hold for 10 minutes then the call cut. If I had an emergency I’d be dead or they’d have cleaned me out.