BD
Brigitte D
1 reviews | Active since Mar 2018
17 Oct 2022, 10:34
ADT- Pollsmoor Prision
On the 17.10.2022 I received an SMS saying "Monthly threshold of 4x responses exceeded. Excessive response billing will apply" Every time there is load shedding the alarm goes off which I notified them of. Now ADT wants to bill be for load shedding. I called them and spoke to two of their agents. The first one cut me off. The second one said that customer service is busy with another customer and will call me back. I then asked to speak to a supervisor and was told they not available they in a meeting . ADT has trapped me.
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Replies (4)
Adt Security's replyOfficial
17 Oct 2022, 11:00Dear Brigitte D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
Adt Security's reply17 Oct 2022, 11:00
Official
Dear Brigitte D
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Best regards,
BD
Brigitte D's updateReviewer Update
17 Oct 2022, 11:28I called ADT now again and spoke to the customer service division where I was told that this a problem being experienced by man due to the fact that the SMS message is automated. I was then advised that when I receive the invoice (bill) I must send an email to customer service for them to credit my account. This is ridiculous. Now I must wait for an invoice each time then send emails constantly for credits. Surely there must be a better way to resolve this issue?
BD
Brigitte D's update17 Oct 2022, 11:28
Reviewer Update
I called ADT now again and spoke to the customer service division where I was told that this a problem being experienced by man due to the fact that the SMS message is automated. I was then advised that when I receive the invoice (bill) I must send an email to customer service for them to credit my account. This is ridiculous. Now I must wait for an invoice each time then send emails constantly for credits. Surely there must be a better way to resolve this issue?
Adt Security's replyOfficial
17 Oct 2022, 11:47Dear Brigitte D
Please discuss all of the above with the Social Media Officer, when they call you. We will escalate your response again to our JHB offices.
Kind Regards
Fidelity-Adt
Please discuss all of the above with the Social Media Officer, when they call you. We will escalate your response again to our JHB offices.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply17 Oct 2022, 11:47
Official
Dear Brigitte D
Please discuss all of the above with the Social Media Officer, when they call you. We will escalate your response again to our JHB offices.
Kind Regards
Fidelity-Adt
Please discuss all of the above with the Social Media Officer, when they call you. We will escalate your response again to our JHB offices.
Kind Regards
Fidelity-Adt
Best regards,
BD
Brigitte D's updateReviewer Update
17 Oct 2022, 12:19I will do so however I think it is fair to warn future customers what they are getting themselves into by signing up with ADT!!!
BD
Brigitte D's update17 Oct 2022, 12:19
Reviewer Update
I will do so however I think it is fair to warn future customers what they are getting themselves into by signing up with ADT!!!