JP
J P

1 reviews | Active since Jan 2016

21 Jan 2016, 15:36

ADT - PLEASE TEST YOUR ALARM EVERY DAY!!!

I have been an ADT customer since Sep 2015. I tested my alarm in the first week, but have since the received 2-4 messages every day to \remind me"to test my alarm. I eventually got fed up after a month and called and they promised I am taken off the list. Surprise! Nothing changed. Calculating by day I must have received over 250 texts in the period since I've been a client. I called at least 5 times and every time the promise is made. I have eventually started to threaten to cancel my contract because of this where I FINALLY got an honest answer to say there's nothing they can do about it!!!??? Congrats...I don't know if I am the first customer you lose because of this but as a technical division how can you not have the know how to repair a little glitch like this? Goodbye you guys firstly **** to me as a customer and now admit you are incapable! How can I trust you with my valuables and my life???"""

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Replies (1)
Adt Security
Adt Security's reply22 Jan 2016, 07:13
Official
Hello JPRETORIUS13,


We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.

Kind Regards,
Customer services