ADT - Pathetic service

Mr Bartman you need to investigate what is horribly wrong with your company in the St Helena bay area. From asking for a quote to armed response, waiting between 60mins to 90 mins for armed response. I have asked on numerous occasions for the Area Manager to contact me and come and see me but nothing. Yes we have lockdown but security is an essential service and if I have to wait for support I will be as good as dead before a response. The West Coast needs a effective security company