ADT not there when needed as no-one cares.

I have never experienced such disgraceful and shocking customer service after being a customer for over 16 years. They took off an extra amount at the end of my November debit order (certainly a service provider needs to get permission to do this?) and I have been trying for over 2 weeks with numerous phone calls, emails etc addressed to the regional manager with no luck. I must have called over 7 times in fact. At the onset I was told that this extra amount taken off was for a battery. GUESS WHAT ADT I DON'T HAVE A BATTERY!!!! Natalie who I dealt with at the start told me that this amount was a mistake on their side and would be reversed and would take about 2 weeks. I am still waiting, 3 weeks later. No-one cares, and what a **** REGIONAL MANAGER as well. I cant wait to move to another local service provider which I will be once this has been sorted out, if it ever does get sorted out, that is. ADT you need to respect your customers and also to pull up your socks. Shocking!!!