ADT not taking clients seriously!!!!

I have been with ADT for over 3 years, however this company showed me how they don't value their clients after we had a break-in at our house. The break-in happened on the 7th January, the ****s tempered with the system (broke and removed battery terminals and unplugged the power plug). The ADT claimed that they did not receive any signal whatsoever, no SMS regarding power failure was send to me as well which usually it does send. On the 8th subsequent to us calling them and beg them to come over, they came and check their system i.e. they confirmed that the system is fine after they reconnected the terminals and promised to send a technician that will assess why the system could not send signal during the incident. The Technician came on Monday, 10th January @ 14h00 for assessment and he sent through email a "buffering report". The report was more confusing, as it states that the system was tested on 6th January then the next activity on the report shows that the power was restored. The following was extracted from the report "That at approximately 7h51, on the 7th of January 2022, the alarm indicates a daily test event. • That the next Event was a System Power Up, Which indicates that the power was restored to the control panel." We noted a discrepancies between the buffer report and what we were told over the phone when we inquired with ADT control on the day after incident when we realized there was break-in as we come back from holidays i.e. we were informed that the last signal was on the 6th January whereas the report specify that the test of the system was done on the 7th January.

I have sent an email and tried to follow up but we have not received any call whatsoever from ADT to unpack the report or provide us with clarity on the report and lack of respond when the system was tampered with.