ADT not stopping debit order

I cancelled my Adt service because of their poor service. Taking 20min to get to my house after I pressed the panic button, they phoned me and I told them, yes, someone was in my yardis unacceptable. I cancelled in November 2022. The service fee including the radio license were deducted in Desember. I enquired and got an sms that it was cancelled, but they still deducted the premium end of Jan.