ADT not responding to panic button

ADT security in Rustenbrug are a bunch of *****. A panic button was pressed and the alarm went off while a burglary was taking place at my parents home yet you say you did not get the signal because it was not pressed correctly. What kind of an excuse is that?<br> Pathetic excuse of a security company you are and i will tell all i come into contact with about this. Sies!