ADT not interested in existing customer querying better offer

I am a very frustrated ADT customer who is on a month to month contract and was offered an alternative only to find that newer clients have better offering and pricing available to them over customers with expired contracts. After several attempts in getting ADT personnel to address this, I have almost given up and on the brink of leaving to another provider.

My last contact was by Leandra ( ********** 0808) on the 12th December 2017 from the Cape Town office who promised me that she would follow up and get back to me the next day but have not heard from her or anyone from ADT KZN since .... which seems like the modes operandi of the organisation.

Absolutely appalled at how ADT treats their existing customers.