1 reviews | Active since May 2019
ADT not following direct marketing code of conduct
I was a client about 8 years ago. When I cancelled the service I was treated extremely badly. In fact I was verbally bul**** over numerous calls from an AST rep. I did a review regarding that way back then. This is not a rehash of old gripes but an addition to the reason why I would never use their services again and the fact that I have told them such in no uncertain terms. My house was broken into over the Xmas holidays. The security company I employ were there fairly swiftly and followed up well. In the couple of weeks since reporting the break in to the police I have had 2 calls from ADT offering me a contract. After cancelling my contract I told them to remove me from their data base. I have also opted out of cold calling on the direct marketing site. So here is my gripe - a company the size of ADT should be respecting the code of conduct for direct marketing. When I asked the second caller how he got my number his reply was they got them from various data bases. No... you got it from the police. You didn’t get it from a data base that I had opted into. Apart from the fact that I have purposefully opted out of all direct marketing, we have an opt in policy in South Africa. The fact is that you took my details from the police report. I would rather not have armed response than ever use ADT again. This might seem like a petty gripe but it’s indicative of how they operate as a company.
Thank you for bringing this to our attention. We will inform all our outsourced telemarketers to remove your cell number from their cold calling lists.
I will remove your numbers from our database as well.
Our sincere apologies for any inconvenience caused with regards to the above.
Kind Regards
Customer Services
Fidelity-Adt
Thank you for bringing this to our attention. We will inform all our outsourced telemarketers to remove your cell number from their cold calling lists.
I will remove your numbers from our database as well.
Our sincere apologies for any inconvenience caused with regards to the above.
Kind Regards
Customer Services
Fidelity-Adt
