MM
Motho M

1 reviews | Active since Mar 2009

02 May 2017, 15:21

ADT not doing their job

<p>I really do not understand why we fool ourselves by thinking ADT or so called Fidelity ADT will ever protect us. Once the alarm goes off the only thing they think off is call the owner, even if you press the panic they will still call you. If they are lucky to get hold of you they request your password to cancel the alarm. Their aim is not to protect but rather collect monthly premiums. My alarm went off the first time at 13:00 this afternoon. From there I received five more called from ADT for the same thing (Hello we are receiving alarm activation at …..). *** every time I tell them there is no one at home buy they still call and request my password to cancel the activation. Not even giving me feedback of what the officer find with his first response (if he did respond). I’m gatfol with this company in fact I think is best that I buy snakes for each of my room they can do a better job than this so called security company. Even if they do a drive pass the will be driving at 60km per hour. Really do you call that a drive pass of a fly pass. The next thing I will be told that I exceeded my five allocated responses for the month. This one lady wanted to put me through technical services, for what there is nothing wrong with my alarm, someone probably tried to bypass my outside beams and activate the alarm. Why is ADT so lazy to think?</p>

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Replies (1)
Adt Security
Adt Security's reply02 May 2017, 15:49
Official

Dear Client

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services