ADT - "Not Always There"

ADT, through their dominance of the market and joint agreement with our Homeowners association, are just not giving the service they promise of "Always there"! I had booked a service call for today. I was asked to stay at home between 9 and 12 which I did. Nobody arrived. I called Precious at the Pretoria Technical Department and said she would contact the allocated Technician. He announced that he was not allocated the job. A Mr Morris was going to call me "in a minute" - guess what - no call. I have now phoned again and was told all the managers are "out" and will get an email to call me. I wait with baited breath! But not holding my breath as I would expire before ADT call me. What a buch of "promising" people. Always promising! Thank God this is not a life-threatening emergency!