ADT not a security service

Our radio transmitter from ADT broke during load shedding on 18/03/2019. I phoned the call center and reported the issue. Because it was after hours they said they will log a fault and I must phone in the morning to confirm for a technician to be dispatched. I phoned the following only to be told that my call wasn't logged and they can only dispatch a technician on Friday to fix the the transmitter. I try to explain to them that no signal is going through and I am without any security. They then told me they can dispatch a standby technician at a fee of R950. I the requested to speak to a manager. 5 calls later and R200 spend on airtime I am still waiting on that empty promise of a manager that will phone me back. Is it really fair for me to be without security and protection for 3 days? I thought ADT was in the business of protecting lives. Appears to me that greed has overtaken. Maybe time to change security companies.