ADT - Never there

After years of not receiving phone calls when the alarm system goes off, and armed respondents being unable to jump over a four foot wall to inspect my property, we have had a break in on the 31st of April. True to form, ADT did not call, and we came home to a guard standing outside waiting for us to return to home. When your post response team arrived, I got the sense that this was more of a sales call than anything else with all the upgrades being offered. I then had the displeasure of dealing with a salesman. After discussing my upgrades on Monday 31st of April, I was given a quote that same day. This is about the only thing ADT does quickly.

I was told because this was a house break that the service team would be expedited. I paid first thing on Tuesday morning, unfortunately a public holiday. my bank did not send the payment confirmation required, which I only found out about on Wednesday 2 May, when I phoned Mr Salesman.

He did not sound like it was any bother to him that I still did not have the service booking, regardless of my personal anxiousness. I did manage to send a payment confirmation the end of that day. This was also the last time I heard anything from Mr Salesman, confirming the payment confirmation. After numerous attempts to to find out when the technician team would arrive from hiom, there was utter silence. He even dropped calls when I tried to phone him.

I then phoned the main line to ADT. I was informed that the service request was in but that the service was not booked yet. I would be called later.

On Monday the 7th, a neighbor phoned us to inform us that our gate was standing open. Imagine our anxiety after having been ****** a week before. ADT never phoned us, not even after I inquired on what the hell was going on and they said they'd call back

My girlfriend had to fly home without me, coming in to all this uncer*****y. I tried to arrange for a guard to help her when she got home, but I was only told that there where no guards available.

It took more than a week for ADT to book the service. They attempted to arrive on Wedenesday the 9th. Unfortunately the power was off at the time, so nothing could be done.

They returned the following day, installed all the accessories, which I ordered in addition to the PIR I actually required, but refused flat out to install the PIR because it was the wrong kind apparently. They where happy to leave the part here, and I have paid for an installation and that never happened and is of no use to me. This is also the only thing that would make the property more secure, covering the holes shown to us by the last break in.

I came home to find out all of this, with a girlfriend beside herself with stress and anxiety, after she took off two days from work with no improvement on our security situation.

I sent a message to complain and set up my installation to Mr. Salesman , but he did not even respond, never mind apologize for this whole fiasco.

To this Day, ADT has not paidme back my money, and now I keep on getting billed via Debit order which I am powerless to stop. They do not contact me and respond to facebook messages, but the phonecalls or email correspondance to resolve this is non existant. They only say they'll get back to me...

My recommendation is to not use ADT, as it has been nothing but stressful to me to get them out of my life and I do not get the feeling that they care.