Adt never pitch up for installation twice in a row

<p>Adt has not pitched up on the 4 January 2017 at 9am as promised. Nobody had called to cancel our appointment or say they were going to be late. I think this is very unprofessional from your staff. The original day planned was the 30 January, the team that does the trenches for the cabling did not pitch and the team who install the system did not want to work unless the outside cables were installed. As we were told they would come back on the 4 January and this did not happen. Why does your company not take us seriously. We have paid you a deposit for the installation and also taken 'find me'. Please can a manager or senior person call me to explain why we are experiencing such a poor service. Your control room centre also called me on 3 January to say our alarm went off. How can this be if there are no security systems installed?</p>