ADT My 4 years of experience with them.

Here is 'n summary/history logged on the internet with now also voice recordings

In December 2019 I moved into a house I bought. ADT used the existing equipment and just activated it but I needed stuff moved around and sensors on all the doors. After 6 months no one has come after multiple appointments. Around October I spoke to someone claiming to be the regional sales manager. He came and did another assessment and promised to sort me out. After weeks of hearing nothing, I tried making contact to no avail. Today more than a year later I've had enough. I don't even have a code to arm my system which completely defeats the point. I phoned ADT and explained everything which she was clearly shocked by and said I need to speak to complaints. After holding for a few minutes, she came back and said no one in complaints could help me but they will phone me. I'm still waiting for the call. If anyone can help me on how to take this matter further to something like an ombudsman to get this cancelled, please comment because I've had enough now.

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A few weeks after the technicians finally arrived and to a massive bill, they fixed what was missing and programmed everything.

A few months after that you changed details in your contract which charges clients extra for vehicle send-outs which is a breach of contract.

Now I can't activate my alarm for the last few months again because one of the PID decided to move to the stay-home zone.

I've tried to find manuals to do it myself, I've tried with technicians who were unwilling to help over the phone as nothing was documented on ADT’s side.

I'm absolutely done with you as a company and I want to cancel and if you threaten me again with cancellation fees like the last time I will be taking this case to the ombudsman.

I would like confirmation that I can move away.

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I've sent this letter three times to them now with not so much as an acknowledgement. Every time I phone to cancel they send me an sms to send this email to and nothing. This is my last attempt to reach out to you. By tomorrow this time I'm launching a formal complaint with PSIRA against ADT.