ADT - Money grabbers

I became a member of ADT in October 2018. In February 2019, I started losing connection from the alarm in my home to the ADT response centre. I only managed to query this last month however. At this stage, they wanted to charge me for sending a technician over. I must iterate that the equipment is supp**** by ADT and comes with a warranty. After a lengthy argument, they finally agreed to send a technician without charging me. The technician discovered the battery for the radio was broken, and this was the reason my signal was being lost. He replaced it and everything has been okay. I have now received a bill for this battery! This battery broke well within the warranty period, but anything I said to the call centre now was rebuked with every excuse or alternate reality to the reason for losing signal.

It has been the case that ADT have tried to bill me at every step of this process, when it is their equipment that has caused the problems.

I will be joining another armed response company, and will not be paying ADT for their money grabbing services.