ADT money for jam policy.

When my son-in-law passed away shortly after purchasing a new home in Sedgefield, W. Cape, ADT who hhad "supp****" the ecusting srvice were quick to "assist" his widow, very shortly after his passing. She, being on her own, asked them to check the system and to supply a panic button. "Cant be done said ADT". She the asked to check for possible beam interference from her cat, "Cant be Done" done said ADT. as a result she cant even swith the alarm on. There is no explanation of how it works how to operate the alarm system etc etc from ADT despite several requests. Unbeknown to her she has now been pshed into a 3 year contract for a system which is inoperable ond provides no security whatsoever. She has phoned the "customer care line" who keep on repeating requests fopr her name, contract number id etc etc on every call, but with no feedback. Requests to speak to a manager "will be referred" and left hanging on until the line disconnected. Now several months later she is still awaiting a call back or any other response response. Most recently, the monthly charges have been increased with no warning, no invoice, or any other information. This attitude is disgudting and tantamount to *****. This company clearly believes in more income for zero effort, and in my opinion should be out of business, the sooner the better.